SHIPPING & REFUND POLICY

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Orders are shipped within 1-5 business days. If you do not receive an order confirmation email within 7 days of placing your order, you can email us at contact@lavelafactory.com for a status update. Please note that USPS and UPS are also experiencing delays with delivery. 

The above are processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days. UPS Ground usually takes 1-5 business days. You will receive a shipping notification with tracking information once your order has been delivered to the carrier. 

FREE  DELIVERY

This service is "ONLY" available for customers within a 5-mile radius of  New Jersey zip code 08812. 

All of our products are carefully inspected before they are shipped. Due to the nature of our products, used items cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to contact@lavelafactory.com within 3 days of delivery.

If you have received the wrong product or are missing a product in your order, please let us know within 3 days of your order being delivered.

Due to restrictions caused by  Coronavirus "COVID-19", we cannot currently accept exchanges. 

Thank you for your understanding.